Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must follow the steps below:


1.) Please fill out the online form completely and create a service case.
You will then immediately receive further instructions regarding your return.

2.) You are responsible for the return shipment of the goods.
You shall bear the return shipping costs in the event of a revocation.

We would like to expressly point out at this point that the company address of Pairadize Logistics GmbH in Germany
is NOT a return address and returns to this address cannot be accepted.
Please wait with the return for further instructions from our team after the creation of your service case!

3.) As soon as we receive your return, it will be processed, checked & the process completed within 14 days.

If you have any queries regarding returns, please contact our team directly via

Consequences of revocatio

If you revoke this contract, we must reimburse you for all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functioning.

Redemption conditions

Not taken back are articles, which

- have been demonstrably worn, used or contaminated
- have been damaged
- have been sent in without a valid return form
- have been in your possession for more than 14 days